Return & Refund Policy

We understand that your satisfaction is important. If you need to initiate a return, please review our policy below:

1.  Eligibility
• Fully customized services (such as our Build A Wig Service) are non refundable and not able to be returned.
• Returns are accepted within 7 days of the delivery date as confirmed by UPS tracking.
• Wigs with lace that have been cut, altered, or modified in any way are not eligible for return.
2.  How to Initiate a Return
• Contact us directly at support@ericadwigs.com to begin the return process.
• All returns must be approved before being shipped back to us.
3. Refunds
• Approved returns will be refunded back to the original payment method used at checkout.

We strive to provide the highest quality products and ensure a seamless experience. If you have any questions about our policy, please don’t hesitate to reach out.